FAQs
Navigating eBox
Q: How Do I Get Started?
1 - Access the START sales tool via the IBI Employee Portal or directly at https://apps.interlinebrands.com.
2 - Login with your windows credentials and click the “Sign in” button.
3 - Select the eBox option and click Launch:
4 - Click the “Create Mailing” link to open the email marketing tool.
Q: How Do I Create an Email?
Type the email address of the person you are sending to. Select the brand from the drop-down menu. NOTE: you will only see the brand(s) for which you are authorized to send materials. Click the “Lookup Recipient” button to confirm the customer’s email address.
Q: Can the Email Address Auto-Populate if I Have Sent an Email to this Contact Before?
Not now, but this will be considered for future enhancements.
Q: Can I Email More than One Person at a Time?
You can only enter one email address at a time.
Q: What if My Contact has Opted Out of brand emails?
You will receive the following error message if a customer or prospective client has opted out of receiving our marketing emails:
Q. What Happens if I Enter a Wrong Email Address?
You will get a response similar to what is received through Outlook. A "mailer-daemon" email will come back to you stating the email address is not valid. Example: if you meant to send to jsmith@yahoo.com but type msmith@yahoo.com, it will send to msmith since it is a valid email address. Once you have located the contact by email, fill in recipient name, subject line, and message fields. You then have the option to add attachments and copy yourself on the email.
Q: How do Attachments Work?
Only materials in the brand library within eBox may be sent as attachments. Depending on the brand(s) you are associated with, you can view and attach approved marketing materials from the corresponding library. NOTE: there is a 10MB attachment size limit per email. You can preview attachments by clicking “Preview” next to your selected attachment.
Q: Can I Send My Own Documents or Files?
Only materials in the brand library within eBox may be sent as attachments. Depending on the brand(s) you are associated with, you can view and attach approved marketing materials from the corresponding library. NOTE: there is a 10MB attachment size limit per email. You can preview attachments by clicking “Preview” next to your selected attachment.
Q: What Happens Next?
1 - Once you have selected your recipient, subject, message and attachment, click “Send Email.” When you see the “Email Sent!” indicator, you’re finished!
2 - Your contact will then receive your email with the attached documents, as well as opt-in and unsubscribe instructions.
Contact Follow-Up
Q. What Happens if a Contact Replies Back to the Email I Sent to Them?
A. The email will come back to you just like an email sent via Outlook. You can continue to communicate with the contact, however, if you want to send another document, you have to go back into the eBox tool and create a new email with the opt-out function.
Q: If a Contact Forwards the Email to Another Person, What Happens if He/She Selects the Opt-Out Button?
It will opt out the original person who received the email.
Q: If My Contact Opts Back In, How Quickly Can I Start Sending Him/Her Emails?
When we receive the email from your contact at optin@interlinebrands.com with their opt-in request, it will take approximately 24hrs (following business day) to activate them in the marketing database.
Who to Contact
Q. If I Do Not Have Access to eBox, Who Do I Contact?
A. Employees need to request their manager ask for their set up. The manager should contact priscilla.brown@interlinebrands.com to have you set up in START.
Q. Who Do I Contact with Suggestions, Questions or Feedback about eBox?
You can send eBox comments through your respective marketing team.